Play Smart. Stay in Control.
Responsible Gaming at buby88

At buby88, responsible gaming is not a checkbox — it is a foundational pillar of how we operate. We are committed to maintaining an environment where players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond, can enjoy casino games, cricket betting, and slot games in a way that remains safe, transparent, and within their control.

We understand that for the vast majority of players, gambling is a form of leisure — a way to add excitement to a cricket match between the Bangladesh Tigers and their rivals, or to enjoy an evening of live casino games. We want to keep it exactly that way. Our responsible gaming framework is built around three core principles: prevention, protection, and support.

Prevention means giving players the tools to set boundaries before a problem develops. We make it easy to impose spending limits, session caps, and cool-off periods from the moment an account is created. Protection means our systems actively monitor for patterns of behaviour that might indicate a player is losing control, and our team reaches out proactively when those signals appear. Support means our players are never alone — our support team is available 24 hours a day, 7 days a week, 365 days a year, including during Eid, Durga Puja, and Pohela Boishakh, when we know our players are busiest.

buby88 also prohibits any marketing, promotional, or bonus activity that is targeted specifically at players who have recently shown signs of problem gambling behaviour. Our responsible gaming protections take precedence over commercial considerations at every level of the business.

buby88 takes underage gambling extremely seriously. Every new player is required to confirm that they are 18 years of age or older during the account registration process. This is a legally binding declaration, and providing false information about your age constitutes a violation of our Terms & Conditions.

In addition to the self-declaration at registration, buby88 conducts Know Your Customer (KYC) age verification checks as part of the standard identity verification process. Accounts that cannot verify that the holder is 18 or older will have their withdrawal functionality suspended until the verification is completed. In cases where verification fails, the account will be permanently closed and any remaining balance will be returned to the payment method used for deposits, minus any bonuses.

buby88 will never knowingly allow an underage individual to maintain an active account. If you suspect that a minor in your household has created or is using a buby88 account, please contact us immediately at [email protected] and we will take immediate action to secure the account and investigate.

Age Verification Process

During the KYC process, players are required to submit a government-issued identity document that clearly shows their full legal name and date of birth. Acceptable documents for Bangladeshi players include:

• National Identity Card (NID) — the preferred document for Bangladeshi residents
• Bangladesh Passport (valid or recently expired)
• Driving Licence issued by the Bangladesh Road Transport Authority (BRTA)

Documents must be legible, unaltered, and clearly show your face, name, and date of birth. Cropped, blurred, or edited documents will not be accepted and will trigger an escalated manual review of the account.

Self-exclusion is one of the most powerful responsible gaming tools available at buby88. It allows you to voluntarily close your access to the platform for a defined period — or permanently — if you feel that your gambling has become or is at risk of becoming problematic. Activating self-exclusion is a sign of strength, not weakness, and our team will process every request with care and without judgment.

Self-Exclusion Periods

buby88 offers the following self-exclusion durations:

• 6 months — a short-term break to reassess your relationship with gambling
• 12 months (1 year) — a medium-term exclusion for players who need a longer period of reflection
• 3 years — a long-term exclusion for more serious concerns
• Permanent exclusion — an irreversible closure of your account. This option cannot be reversed under any circumstances.

How to Request Self-Exclusion

1. 1

   Log into your buby88 account

   Navigate to your account settings by clicking on your profile icon in the top right corner after logging in.

2. 2

   Go to Responsible Gaming Settings

   Select "Responsible Gaming" from the account settings menu. You will see all available self-exclusion options listed clearly.

3. 3

   Select your exclusion period

   Choose the duration that best reflects your needs. For permanent exclusion, you will be asked to confirm your decision twice before it is applied.

4. 4

   Confirm and receive email notification

   Once confirmed, your account is immediately restricted. You will receive a confirmation email at your registered address. Any outstanding withdrawals will be processed to your verified payment method.

If you are unable to access your account to initiate self-exclusion, you may request it directly via email at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within one business day and confirm activation by return email.

Setting a deposit limit is the most direct way to manage how much money you spend on buby88 within a given timeframe. buby88 allows players to set daily, weekly, and monthly deposit limits on their accounts at any time. Limits can be set in Bangladeshi Taka (BDT) and apply across all payment methods, including bKash, Nagad, Rocket, Upay, and bank transfers.

Changing Your Deposit Limit

You can decrease your deposit limit at any time with immediate effect — a reduction in your limit takes effect the moment you save the change. Increasing a deposit limit, however, is subject to a mandatory 7-day cooling-off period before the new, higher limit takes effect. This delay is intentional: it gives you time to reconsider whether a higher limit is genuinely what you want, and prevents impulsive decisions made during a losing session from immediately taking effect.

Deposit limits are automatically enforced across all payment methods. If you reach your limit via bKash, for example, you will also be unable to deposit via Nagad or bank transfer until the limit period resets. There is no way to bypass an active deposit limit — this is by design, to ensure the protection remains effective.

Beyond deposit limits, buby88 provides a set of time-based tools that help you manage how long you spend on the platform. Time spent gambling can sometimes be as significant a factor as money spent, and our session tools are designed to make sure you always maintain awareness of both.

How to Activate Time-Based Tools

All time-based responsible gaming tools can be activated from the "Responsible Gaming" section of your account settings. Select the tool you wish to activate, choose your preferred parameters, and confirm. Session time reminders and reality checks take effect immediately. Session time limits and time-outs take effect immediately upon confirmation and cannot be shortened once set — though you may increase a time-out to a longer period at any time during the active time-out.

Problem gambling can develop gradually, and it is not always obvious when casual entertainment has crossed into something more serious. The following warning signs are widely recognised by gambling health professionals as indicators that a person's relationship with gambling may need attention. Read through these honestly — if several of them feel familiar, please consider using buby88's self-exclusion or time-out tools, or reaching out to a support organisation.

• Spending more money on gambling than you can afford to lose
• Chasing losses by placing larger or more frequent bets to try to win back money
• Gambling to escape stress, anxiety, boredom, or emotional problems
• Lying to family members or friends about how much you gamble or spend
• Neglecting work, studies, family responsibilities, or social relationships because of gambling
• Feeling irritable, restless, or anxious when you are unable to gamble
• Borrowing money, selling possessions, or taking loans to fund gambling
• Failed attempts to cut back or stop gambling despite wanting to
• Gambling with money set aside for rent, bills, food, or other essential expenses
• Feeling a constant preoccupation with gambling — planning your next session, calculating odds, or reliving past wins

A Simple Self-Assessment

Ask yourself these four questions honestly. If you answer "yes" to two or more, it may be worth speaking to a support professional:

• Have you ever felt the need to bet more and more money to get the same level of excitement?
• Have you ever had to lie to people important to you about how much you gamble?
• Have you ever gambled to escape worries or to relieve feelings of helplessness, guilt, anxiety, or depression?
• Have you ever returned to gambling another day to try to win back money you lost?

If you feel that gambling is becoming a problem for you or someone you care about, please do not wait to seek help. There are several avenues of support available, and reaching out is always the right decision. buby88's own support team is your first point of contact — we are trained, available, and ready to help at any time of day or night, including during busy periods such as IPL season, BPL matches, and T20 World Cup tournaments when betting activity peaks across Bangladesh.

For Friends and Family

Problem gambling does not only affect the individual — it can place significant strain on family members, close friends, and colleagues. If someone you care about is showing signs of problem gambling, it can be difficult to know how to respond. Here are some practical steps you can take:

• Approach the conversation calmly and without blame. Express your concern using "I" statements rather than accusations — for example, "I have noticed you seem stressed about money lately" rather than "You are gambling too much."
• Encourage the person to seek professional support and offer to accompany them to their first appointment or call.
• Avoid lending money to fund gambling, even if the request is framed as an emergency. This enables the behaviour rather than addressing the root cause.
• Take care of your own mental health. Supporting someone with a gambling problem can be emotionally draining — please seek your own support if you need it.
• Contact buby88 support at [email protected] if you have reason to believe a family member is using buby88 irresponsibly. We will treat your enquiry with full confidentiality.

Preventing underage access to buby88 is one of our most serious obligations. We use multiple layers of protection to ensure that minors cannot access the platform, and we encourage parents and guardians in Bangladesh to take additional steps at home to reinforce these safeguards.

Steps Parents and Guardians Can Take

• Use parental control software on shared devices and home networks to block access to gambling websites. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in parental controls on Android and iOS devices can restrict access to gambling content.
• Keep your buby88 login credentials private. Do not save your username and password in a shared browser, and always log out of your account when you are finished playing on a shared device.
• Educate minors about the risks of gambling openly and age-appropriately. Research consistently shows that children who receive honest information about gambling from trusted adults are less likely to develop problematic gambling behaviours later in life.
• Be aware of the apps and websites your children use on mobile devices. buby88 can be accessed via mobile browser, and parental control software should be applied to mobile devices as well as desktop computers.
• Report underage access immediately by contacting [email protected]. We will investigate and take action promptly.

Our Technical Safeguards

On the platform side, buby88 employs the following technical measures to prevent underage access:

• Mandatory 18+ confirmation checkbox at account registration — the registration process cannot be completed without this confirmation.
• Mandatory KYC identity verification using government-issued documents before withdrawals are permitted.
• Risk-based enhanced verification triggers that may require age verification at any point during a player's account lifetime, not only at registration.
• Immediate account suspension and investigation when our systems or our team receive a credible report that an account may be held by a minor.
• Zero-tolerance policy for accounts found to belong to players under 18 — such accounts are closed immediately, bonuses are forfeited, and deposits are returned to the original payment source after a verification process.